Delete Your Account
Last updated: 18 August 2026
You can delete your Auto-Mobile account whether or not you still have the app installed. Deleting your account removes your cloud-side account identifier immediately. Subscription-linked records held by our services are typically removed within 24 hours; in rare cases involving a third-party billing provider this can take longer, and we retry automatically for several days. If it still hasn't succeeded after that, it's flagged for our support team to complete manually — your account identifier is deleted immediately either way, so this only affects how quickly the linked subscription record is cleared. Deleting your account does not require creating a new account or logging in anywhere to request it.
Option 1: Delete from within the app
This is the fastest way if you still have Auto-Mobile installed.
- Open Auto-Mobile and go to Settings.
- Under Account, tap Delete Account.
- Confirm the deletion when prompted (on a device with a passcode, fingerprint, or Face ID set up, you may also be asked to verify with it).
- Your account is deleted immediately. Note: this deletes your cloud account identifier and subscription record — data stored only on your device isn't affected by this step and can be removed separately by uninstalling the app or deleting individual records.
Option 2: Request deletion without the app
If you no longer have Auto-Mobile installed, email us and we'll process the deletion on our end.
Send a deletion request to:
supportauto_mobile@bluelanternstudio.com
Your account is anonymous — we don't collect an email or name — so please include your Account ID so we can locate it. You can find this in the app under Settings > Account, just above the Delete Account button. We'll confirm once the deletion is complete, typically within 14 business days.
Request Account DeletionWhat gets deleted
| Data | Deleted on account deletion? |
|---|---|
| Your anonymous cloud account identifier | Yes — removed immediately |
| Subscription/purchase records tied to your account | Yes, from our systems — typically within 24 hours, occasionally longer; the App Store/Play Store retains its own purchase history per their policies |
| Vehicle records, photos, documents stored on your device | Not automatically — this data lives only on your device. Uninstall the app or delete records individually to remove it |
| Any encrypted backup files you've exported and saved elsewhere | Not automatically — you control where those files are saved and should delete them yourself if desired |
Questions
See our Privacy Policy for more on what we collect and why, or contact supportauto_mobile@bluelanternstudio.com with any questions about this process.