Delete Your Data or Account

Last updated: 2 September 2026

Auto-Mobile ("we," "our"), published by Bluelanternstudio, offers two separate options: Delete all data erases everything the app has stored on your device but keeps your anonymous account and the random install identifier used for diagnostic error reports, and Delete Account removes your cloud-side account identifier and its subscription record. You can use either, both, or neither. Neither option requires creating a new account or logging in anywhere to request it.

Deleting your account removes your cloud-side account identifier immediately. Subscription-linked records held by our services are typically removed within 24 hours; in rare cases involving a third-party billing provider this can take longer, and we retry automatically for several days. If it still hasn't succeeded after that, it's flagged for our support team to complete manually — your account identifier is deleted immediately either way, so this only affects how quickly the linked subscription record is cleared.

Delete all data (on-device data, keeps your account)

This erases everything Auto-Mobile has saved on your device and cannot be undone. Your anonymous account and any active subscription are not affected.

Open Auto-Mobile and go to Settings.
Tap Delete all data.
Confirm at both prompts.
Every vehicle, document, photo, receipt, maintenance and fuel record, parking spot, accident report, reminder and app setting stored on the device is deleted immediately, and scheduled maintenance/parking reminders are cancelled. Your annual VIN-decode allowance is tracked on our server against your anonymous account and is not reset by this. Encrypted backup files you exported and saved elsewhere are not touched.

Delete Account — Option 1: from within the app

This is the fastest way if you still have Auto-Mobile installed.

Open Auto-Mobile and go to Settings.
Under Account, tap Delete Account.
Confirm the deletion when prompted (on a device with a passcode, fingerprint, or Face ID set up, you may also be asked to verify with it).
Your account is deleted immediately. Note: this deletes your cloud account identifier and subscription record — data stored only on your device isn't affected by this step and can be removed separately by uninstalling the app or deleting individual records.

Delete Account — Option 2: request deletion without the app

If you no longer have Auto-Mobile installed, email us and we'll process the deletion on our end.

Send a deletion request to:
supportauto_mobile@bluelanternstudio.com

Your account is anonymous — we don't collect an email or name — so we need a way to locate it. Your Account ID is preferred: you can find it in the app under Settings > Account, just above the Delete Account button. If you no longer have the app and can't retrieve your Account ID, instead include your App Store or Google Play purchase/order number for an Auto-Mobile subscription (or the email address on the receipt), which we can use to look up the linked account. We'll confirm once the deletion is complete, typically within 14 business days.

If the automated cleanup of your subscription record with our subscription provider permanently fails, a record — your internal account and subscription-provider identifiers, plus a technical failure reason from the subscription provider (no name or email) — is kept in an internal error queue until our support team resolves it manually. Once resolved, a copy of that record is kept for up to 365 days for support/audit purposes, then permanently deleted.

Request Account Deletion

What gets deleted

Data	Deleted by "Delete all data"?	Deleted by "Delete Account"?
Vehicle records, photos, documents, receipts, maintenance/fuel records, parking spots, accident reports, reminders and app settings stored on your device	Yes — erased from the device immediately	No — this data lives only on your device and is not touched by account deletion. Use "Delete all data", delete records individually, or uninstall the app
Scheduled maintenance and parking reminders (local notifications)	Yes — cancelled	No
Your anonymous cloud account identifier	No — your account is kept	Yes — removed immediately
Subscription/purchase records tied to your account	No	Yes, from our systems — typically within 24 hours, occasionally longer; the App Store/Play Store retains its own purchase history per their policies
Per-account VIN-lookup rate-limit counters (daily and annual counts tied to your anonymous account identifier — no VIN, no name, no email)	No	Yes — removed with the account (they reference your account identifier and are cascade-deleted). Purged within 30 days (daily) regardless.
IP-based VIN-lookup rate-limit counters (a hashed form of an IP address only — no VIN, no account link, no name or email)	Not affected by either option — these hold no account link, are used only to enforce lookup limits, and are purged automatically within 30 days.
Diagnostic error reports (app/OS version, a random install identifier, the error type and which part of the app was running, and hashes of an error's message and stack; plus a server-added hashed IP)	Not affected by either option — these are keyed to a random install identifier, not your account, and are purged automatically within 30 days. See the Privacy Policy for the full contents.
Your annual VIN-decode allowance	No — it is tracked on our server against your anonymous account, which "Delete all data" keeps	Yes — the counter is removed with the account. Creating a new anonymous account starts new counters; this is not intended as a way to reset the limit.
Any encrypted backup files you've exported and saved elsewhere	No — you control where those files are saved and should delete them yourself if desired	No — as above

Questions

See our Privacy Policy for more on what we collect and why, or contact supportauto_mobile@bluelanternstudio.com with any questions about this process.